UX & Product Design leader with 10+ years experience

I design enterprise software and AI solutions that deliver measurable impact across a variety of industries such as fintech, government, and retail. As a strategic, multi-platform designer, I excel in cross-functional collaboration, navigating complex problems from concept to delivery. I combine clear communication with strong storytelling to align stakeholders, thriving in fast-paced environments with teams of all sizes.

Case Studies

A curated collection of projects where strategy meets creativity—showcasing how I turn complex challenges into intuitive, impactful experiences.

Accessibility & Responsive Design

AI & Enterprise Software Focused

Fintech Focused

Government Focused

Patents

Creating something new means reimagining problems, bringing ideas to life, and making a lasting impact. Patents capture these moments of innovation, and I’m grateful to have contributed to a few.

US20180018434A1

Notification of Healthcare Professional Availability

A system, method, and computer program that improves communication between patient advocates (e.g., family members) and physicians in hospital settings by estimating and notifying the advocate when the doctor is expected to arrive in the patient’s room.

US20160125035A1

Contextual Search Input from Advisors

A system and method that enhance traditional search experiences by integrating live advisor input. Users begin with an initial search query, and then dynamically engage with a human advisor—whose input directly informs and refines the search results and presented contextual data.

US 20160125043A1

Contextual Search Tool

A dynamic, context-driven search interface designed to enhance user experience by integrating personalized inputs—such as user profile details, account information, and real-time selections—to tailor search results more effectively. It transforms traditional search into an interactive, adaptive process.

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US20160125036A1

Linking Customer Profiles with Household Profiles

Enhances search personalization by leveraging household profiles. Users can link and select individual or group profiles within a household to tailor search results that reflect shared information or context—such as shared goals, roles, finances, or affinities.

Bank of America Master’s Capstone

For my Masters of Human-Computer Interaction from Carnegie Mellon Capstone project, my team partnered with Bank of America to tackle a real-world problem—resulting in three patents.

Culture & Community Contributions

I actively support diversity and inclusion by mentoring peers, engaging in employee resource groups, and organizing community events. These efforts foster belonging and collaboration while building a workplace where everyone can thrive.

Blacks at Microsoft

"Her dedication and expertise with the Blacks at Microsoft (BAM) Employee Resource Group (ERG) helped us successfully increase our LT from 2 to 17 members. Ivory has been a driving force behind the success of our initiatives, including our annual Give Campaign where we raised $8K for Provost Farms."

FUNDRAISING
"You took ownership of deliverables with impressive drive and follow-through. Not only do you complete tasks in a timely manner, you also maintain high quality in your execution. You create momentum for our entire team. When you commit to something, everyone knows they can count on you to deliver.”

LEADING MENTORSHIP FOR MINORITY EMPLOYEES
"You have been strategic in putting together planning for FY24-26, as well as inclusive in how you create the plan and rollout. I love the way you share materials in advance of meetings, to ensure buy-in before presenting so there are no surprises. That is a great leadership skill that we can all emulate."

EXECUTIVE PRESENTATIONS

General Mentorship

“Ivory has connected over 150 women mentees with 30 mentors in our women's mentor ring. The program has a high satisfaction rate, with multiple mentors and mentees returning year over year. She is always proactive in communicating and follows through on committed tasks. She's an active voice and is committed to advancing women in the org on top of her daily design tasks. This makes a huge difference for the community and the women she supports.”

MENTOR RINGS FOR WOMEN
“Ivory, YOU ARE AWESOME! I was able to see your manager side come out as you modeled great behavior, coached, and encouraged junior designers. Most importantly, you care about the outcomes. Your strengths around commitment , quality, and organization were key qualities. I was so happy to partner with you during our time with the MentorMe collective and I look forward to our future collaborations. You are an outstanding mentor and brought so much value to the mentees.”

EXTERNAL MENTORING
“You were an excellent BAM ATL onboarding buddy. You were open, honest and resourceful. I appreciate that you provided such a wealth of resources for me to have such a positive introduction to Microsoft. Specifically, I appreciate that you shared resources on how to leverage the physical and mental wellness benefits to be a healthy Microsoft employee. From a DEI perspective, it's such an incredible privilege to see how you put diversity in action at Microsoft. Thank you!”

NEW EMPLOYEE ONBOARDING

Design Mentorship

“I love that you led mentor rings for our design studio. The kickoff session was nicely structured and helped us align on the topics we wanted to cover. You've also been a great manager of the studio share out calendar - making sure we have engaging sessions throughout the year! The Industry Deep Dive series has been great for keeping our studio connected and learning from one another. Between the rings and share outs, you've been one of the biggest drivers in our studio for encouraging learning and growth, so thank you!”

ORGANIZING PROGRAMS FOR THE DESIGN STUDIO
“Great job on starting the mentor rings! I know the effort that goes into starting something new for a large group, and you clearly did it well by getting so many people to participate and engage. That speaks to your leadership strengths. As a member of the same ring group, I also saw you did a great job getting us going, keeping the momentum from week to week, and being present and engaged in each session. You're naturally great at listening to a group talk and then pulling out actionable ideas and translating them into a plan. Super valuable skill!”

CREATING A DESIGN MENTOR PROGRAM
“I sincerely want to thank you for organizing the mentor rings. You systematically facilitate group discussions and brainstorming sessions. You collect ideas, prioritize them, and find common interests among participants very quickly. You're a good listening and guide discussions well- accommodating different perspectives and identifying logical connections between them. You did a great job finding advisors to guide subsequent discussions and help us all share knowledge to be mutually inspired by one another. This was great for strengthening the team."

CREATING A DESIGN MENTOR PROGRAM

Design Community

“Ivory excels at addressing organizational challenges through thoughtful horizontal initiatives and improvements to studio practices, resource groups, and domains she oversees. She consistently sparks valuable discussions and advances the team while growing her own career. Ivory has taken on new responsibilities with skill, and our conversations on process, collaboration, and planning are always mutually beneficial. She is a delight to work with and I look forward to future collaborations!”

IMPROVING DESIGN STUDIO PRACTICES
“Ivory is passionate and driven - bringing impact and value through her work. She lifts others up across the Studio and has excelled at managing recurring meetings and presentations. I’ve personally worked with her to schedule and coordinate four separate shares and each was handled seamlessly. Many teams struggle to maintain recurring share-outs, but Ivory’s drive, responsiveness, and management skills keep efforts running smoothly—making her an invaluable leader and contributor.”

ORGANIZING DESIGN STUDIO PRESENTATIONS
“Ivory, you bring incredible life, energy, and curiosity to the Studio, and your presence makes a meaningful difference every day. You are such an open and generous builder of connections and community. The growing Atlanta Design community is truly fortunate to have you. Your personality and easy way of engaging with others melts geographical boundaries, and in today’s hybrid world, your talents are more essential than ever. Thank you for being such a bright, inspiring light.”

BUILDING DESIGN COMMUNITY

Peer Collaboration

“Ivory’s work on the Copilot v-team patterns research and partner guidance accelerated our ability to deliver high-quality outcomes. She quickly applied guidance with a manufacturing partner - testing materials and gathering positive feedback. Her follow-up enabled deeper exploration of use cases - helping partners envision Copilot integration and strengthening future v-team efforts.”

CONTRIBUTING TO AI BEST PRACTICES
“You are consistent, timely, and most importantly, a genuine community builder. Through your commitment and leadership, the global design share has grown into a meaningful, reliable touchpoint where industry cloud design teams regularly connect to exchange ideas, raise awareness of important issues, and engage in thoughtful debate that strengthens collaboration.”

CONNECTING DESGIN TEAMS
“Thank you, Ivory, for bringing energy and positivity to our envisioning sprint. The team highlighted cross-group collaboration as a major success - with your thoughtful design approach, customer empathy, and engaging presence central to that outcome. Your ideas, curiosity, and executive maturity consistently inspire collaboration and excitement across the ecosystem.”

CROSS-INDUSTRY COLLABORATION

Presentations

“Not only did you attend AfroTech, but you also returned with clear actions and thoughtfully presented your experience and observations to more than 130 colleagues across the organization. Your insights are directly helping shape FY25 priorities - particularly around improving recruiting strategies and increasing sponsorship for future conference attendance.”

CONFERENCES
“Ivory is a strong design leader with clear impact in sustainability. She distills complex information into crisp, actionable user experiences. Partnering with my org, she and her colleagues delivered an hour-long presentation introducing dozens of PMs, designers, researchers, and engineers to sustainability principles and her design process.”

PRODUCT & DOMAIN
“Ivory, your AI Design site presentation was outstanding and immediately inspired me to reach out after watching the recording. I greatly appreciated your flexibility, insights, and willingness to meet with me - even with short notice. The guidance you provided directly influenced and strengthened our Copilot hackathon project - making a meaningful impact on our work.”

AI

Workshop Facilitation

“Your intentionality made the mentoring ring experience meaningful for all. The session on bringing your whole self to work was incredibly impactful - blending care, structure, and inclusivity. You created space for reflection, authenticity, and connection, leading with presence and purpose. Your thoughtful facilitation invited vulnerability and made a lasting difference.”

MENTORING
“Thank you for your invaluable contribution to the manufacturing AI workshop. You demonstrated strong facilitation skills, deep expertise in AI, and a collaborative spirit that elevated the entire experience. Your dedication, preparation, and active support played a key role in ensuring the workshop’s success and delivering meaningful outcomes for participants.”

INDUSTRY
“Ivory demonstrated true bravery as facilitator of the AI in Manufacturing envisioning workshop. She combined subject matter expertise with the courage to guide diverse stakeholders, foster open dialogue, and drive actionable insights. Her strategic foresight, collaborative spirit, and chemistry with her co-facilitator created a supportive, impactful environment for success.”

PLANNING & EXECUTION